Posts with category : Customer Service Index.
Showing posts with label Customer Service Index. Show all posts

April 17, 2012

Porsche is the best German car brand for service

Porsche customers are very satisfied with their workshop’s service performance: Dr. Ing h.c. F. Porsche AG, Stuttgart, emerged as the best German automotive manufacturer from a current survey by the famous US market research institute J.D. Power and

March 15, 2012

Lexus ranks highest of any luxury brand in 2012 J.D. Power and Associates CSI Study

Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) StudySM for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above

 
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