January 08, 2013

Tata Motors doubles warranty period on heavy trucks to 4 years

Tata Motors introduced warranty of 4 years on its entire range of heavy trucks with 25-tonnes and higher GVW (Gross Vehicle Weight). With this, Tata Motors has become the first company in India to offer a standard warranty of 4 years on heavy trucks, a clear reflection of
the reliability and durability of Tata Motors trucks.

The 4-year warranty, applicable on the full range of tractor trailers, multi-axle trucks & tippers of 25-tonnes GVW & above, covers the vehicle's driveline (engine, gear box & rear axle) as a standard offer. In addition, the warranty on the rest of the vehicle has been enhanced from 18 months to 24 months.

Tata Motors accounts for two of every three tractor trailers, multi-axle trucks and tippers, with 25-tonne GVW or higher,sold in India.

"For close to 60 years now, Tata Motors has been a step ahead in offering new technologies, products and value added services. The 4-year warranty is another industry first, in our pursuit of partnering the customer through the lifecycle of the product. We believe that it is a perfect New Year gift to our customers," said Ravi Pisharody, Executive Director - Commercial Vehicles, Tata Motors.

The 4 year's standard warranty is applicable on vehicles sold after January 6, 2013.

Tata Motors has designed the 4-year standard warranty based on the life cycle cost study of over 15 lakh Tata trucks & tippers operating all over the country, in varied terrain andloading conditions. The 4-year warranty is supported by Tata Motors extensive dealership & service network ofover 1,300 touch points.On the highways of India, there is a Tata Motors touchpoint every 50 km.

This extensive coverage, is backed by 'Tata Alert', a highway assistance programme for medium and heavy commercial vehicles, available across all national highways in India. Through 'Tata Alert', drivers will receive on-site breakdown assistance within 4 hours of dialing a toll-free helpline number (1800-209-7979). The 24x7 'Tata Alert' service will ensure that a vehicle is put back on the road within 48 hours from the time restoration work begins. In case of major repairs and the vehicle carrying perishable goods, 'Tata Alert' will provide load transfer assistance.


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