June 01, 2015

Mercedes-Benz Vans appoints new Network Operations Manager

Sarah Palfreyman has been promoted to the role of Network Operations Manager at Mercedes-Benz Vans, replacing Angela Joyes, who is pursuing her career outside of Mercedes-Benz UK.

In her new role, Sarah is responsible for network strategy, business
management and the successful implementation of the Van ProCenter Dealer Excellence Programme.

Sarah joined Mercedes-Benz Vans in January 2013 as a Network District Manager, bringing with her a wealth of experience from her time with Porsche GB, where she was responsible for the day-to-day support of 10 of the 35 Official Porsche Centres.

Prior to joining Porsche, Sarah was employed as an Area Sales Manager for Audi UK, in Milton Keynes, managing 16 of their Audi Centres located in the North West.

"We have a solid Commercial Vehicle Dealer Network, offering 110 service points across the length and breadth of the UK, with Workshops open up to 100 hours a week on average and a third of sites open 24-hours a day throughout the working week," said Sarah.

"This also means there is a big task in looking after the operations of the Network, as well as overseeing the continuation in roll-out of the VanPro Dealer excellence programme. We currently have seven Dealer Market Areas accredited, representing 35 locations, and over 70 per cent of the Network engaged with the programme."

"I look forward to utilising my experience to ensure our Dealer Network offers an unrivalled service to our customers."

Sarah will report directly in to Steve Bridge, MD - Mercedes-Benz Vans.

"In her roles at Porsche GB and Audi UK, Sarah gained extensive experience in Network development and planning, as well as measuring the success of the Retailers, so she is the ideal candidate for this position, said Bridge.

"I have every confidence that our Dealer Network will further enhance under the guidance of Sarah."


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