January 27, 2013

Europcar UK wins Best Ground Transportation Company at 2013 Business Travel Awards

Europcar has confirmed its credentials in the corporate travel sector by winning the Ground Transportation category in the 2013 Business Travel Awards. Ken McCall, Managing Director, Europcar UK Group, believes the company's success is largely
down to its dedicated focus on the needs of business travellers.

"We understand the importance of making the car hire experience as convenient and efficient as possible for business travellers," explained Ken McCall. "We have, therefore, committed sustained investment to putting the business traveller at the heart of our services. It goes to the heart of why we have a 99.5 per cent corporate customer retention rate and it's hugely rewarding to see this acknowledged by our success in the Business Travel Awards."

Business travellers value speed, convenience and service and recent initiatives from Europcar UK address these needs head-on. For example, the company's new and convenient eReady service, introduced at the end of 2012, eliminates the queues for vehicle pick up. It's ideal for the hectic schedule of business travellers, especially those arriving at airports.

Europcar UK is also the only hire company with a delivery and collection service that is fully bookable through Travel Agents GDS system. This enables the corporate customer's chosen business travel agent to track their employees' whereabouts, fulfilling duty of care liabilities and peace of mind during times of crisis.

"As well as focusing on the driver experience, we also remain committed to giving travel managers and bookers easy to use tools to manage the car hire needs of their travellers," Ken further added.

"With continued development of our online hire management systems, we provide instant online access to all the functionality required so that car hire managers can forward plan future car hire bookings, arrange hire extensions and set up vehicle collection and delivery. I am sure this was another reason why Europcar UK was awarded Best Ground Transportation Company for 2013 in the Business Travel Awards."


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