July 05, 2014

Hyundai opens world's first advanced 'Workshop Automation' for customer service

Hyundai Motor Company has launched the world's first own developed 'Workshop Automation' service system in order to achieve further customer satisfaction and provide an overall service management environment to its global workshops.

"With
the 'Workshop Automation' service system, Hyundai Motor Company will provide unique IT service system offering customers new service experience which will elevate the brand image as well. We will also contribute greatly to customers by continuously improving its overall quality of service through state-of-the-art digital technology," said KangRae Lee, Head of the International Service Division of Hyundai Motor Company.

Customers can be sufficiently informed of their vehicle's repair status with tablet PC devices. They are also able to receive real-time information through Kiosk in customer lounges. A variety of information on Hyundai Motor's products, brand and marketing activities are accessible in the Kiosk at the lounge as well.

A total of 12 modules are prepared selectively in all global workshops including automatic license plate recognition system, car inspections, real-time maintenance fee estimation and repairmen schedule managements. The global aftersales networks of Hyundai Motor are now able to build up an optimised service system based on conditions of each country.

Starting from Turkey end of last year, Hyundai Motor will apply the new 'Workshop Automation' to all global Hyundai workshops as well as 17 countries including India, Russia, Australia and Mexico this year.


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